General

CLUB BIMANI

• What is CLUB BIMANI and how does it work?
• What are the benefits of joining CLUB BIMANI?
• How can I sign up for Club Bimani?
• How can I redeem my BIMs?
• If I return an item, will I lose my BIMs?
• Where can I check my updated BIM total?

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SHIPPING

• How can I contact you if there is a problem with the delivery?
• What is the cost of shipping?
• What shipping methods do you offer?
• How will I know when my order is ready?

CHANGES AND RETURNS

• How do I make a return?
• How do I make an exchange?
• Do you accept exchanges and returns?
• What is the maximum time frame for exchanges and returns?
• What are the requirements for exchanges and returns?
• What is the cost of a return or exchange?

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PAYMENT METHODS

• Can I buy and pay in instalments?
• What payment methods do you offer?

ORDERS

• Can I cancel an order?
• Can I get an invoice in my company's name?
• Can I find out the status of my order?

PRODUCTS

• Are items added to my basket automatically reserved?
• How can I save an item I like?
• How can I find out my size?
• Do you restock items marked as ‘sold out’?

GIFT CARD

• How do I pay with a virtual gift card or e-Card?
• How do I return a product purchased with a virtual gift card or e-Card?

PRE-ORDERS

• What is pre-sale?
• Why is it a limited pre-sale?
• When will I receive the pre-sale product?